Privacy & Cookies

Who controls your information

UK Cooling and Heating Services Ltd is the data controller for personal information provided through enquiries about our services.

Company number: 12452218. Registered office: First Floor, 81–85 High Street, Brentwood, Essex, CM14 4RR. Contact: james@ukcoolingandheating.co.uk or 07974 005295.

Information we may receive

If you contact us, we may receive your name, business name, email address, telephone number, site location, project details and any information or attachments you choose to send.

When you use the website enquiry form, the details are submitted through Formspree, our form-processing provider, and delivered to us by email. Formspree may also retain a submission in our secure account so we can manage and respond to the enquiry.

Please do not include special-category, payment-card or other highly sensitive information in the enquiry form.

How we use it

To respond to enquiries, arrange surveys and prepare quotations.
To deliver, administer and keep records of contracted work.
To meet legal, tax, safety and regulatory obligations.
To protect our legitimate business interests and resolve disputes.

We rely on steps requested before entering a contract, performance of a contract, legal obligations and legitimate interests, depending on the circumstances.

Cookies and Google Analytics

We use Google Analytics only if you select “Accept analytics”. It helps us understand which pages are visited, how people find the site and how the site performs. Google Analytics may set cookies and process device, browser, approximate location and usage information. We do not intentionally send names, email addresses or enquiry contents to Google Analytics.

If you reject non-essential cookies, the Analytics script is not loaded. Your choice is stored locally in your browser. You can reopen the choice at any time using “Cookie settings” in the footer.

Sharing and retention

We may share information with service providers, professional advisers, manufacturers, subcontractors or clients where necessary for an enquiry or project, subject to appropriate safeguards. We do not sell personal information.

Formspree, Inc. processes form submissions on our behalf. Its services use infrastructure in the United States and may process information in other countries. Formspree states that it uses appropriate protections for lawful international transfers. You can read the Formspree privacy policy.

We keep information only for as long as needed for the purpose collected and to meet contractual, legal, insurance and tax-record requirements.

Your rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct, delete or restrict your information, object to certain uses, and receive a portable copy. You may also withdraw consent where processing relies on consent.

Contact us using the details above to exercise a right. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Updates